Hiajee Terms and Conditions — Complete Guide

1 General Terms & Acceptance

By accessing hiajee.net (hereinafter referred to as "hiajee", "we", or "us") and using any of its associated services, you are deemed to have fully accepted these Terms and Conditions. These Terms and Conditions constitute a legally binding agreement between hiajee and its users.

Compliance with hiajee's Terms and Conditions is mandatory for all registered members. If you disagree with any part of these terms, please discontinue use of our platform.

This platform is for adults only. Use of hiajee by anyone under the age of 18 is strictly prohibited. Proof of age may be required during identity verification.

2 Account Registration & Verification

To open an account on hiajee, you must provide accurate and complete information. Registering with false or incomplete details is a violation of these Terms and Conditions and may result in account closure.

• Each individual may only register one account. Holding multiple accounts is strictly prohibited.
• The email address and phone number provided at registration must be accurate.
• You are responsible for keeping your account password confidential. Do not share your password with anyone.
• Hiajee may request a national ID, passport, or other documents for identity verification at any time.
• Withdrawal access may be restricted if verification has not been completed.

If suspicious activity is detected on an account, hiajee may temporarily suspend it as a security measure. In such cases, contacting our support team will ensure the matter is resolved promptly.

3 Deposit Policy

A variety of payment methods are available for deposits at hiajee. All deposits are credited to your account instantly.

• Minimum deposit amounts may vary depending on the payment method.
• Before making a deposit, please ensure the payment method is registered in your name.
• Deposits from third-party payment methods are not permitted.
• If you experience any issues with a deposit, please notify our support team within 24 hours.
• Hiajee does not charge any deposit fees, though your payment provider may apply their own charges.

Deposits via Mobile Pay, Nagad, and Rocket are generally processed without delay. Bank transfers may take 1–2 business days.

4 Withdrawal Policy

Withdrawing your winnings from hiajee is simple and fast. Our goal is to process every withdrawal request within 10 minutes.

• Your account must be fully verified before withdrawals can be processed.
• Withdrawals can only be made to a payment method registered in your name.
• The minimum withdrawal amount is ৳500 BDT.
• Winnings from bonuses must meet the wagering requirements before a withdrawal can be made.
• Additional verification may be required for your first withdrawal.
• A withdrawal request cannot be cancelled once it is being processed.

Withdrawals above ৳50,000 BDT may be subject to additional verification. This is done for security purposes and is typically completed within 24 hours.

5 Bonus & Promotion Terms

Hiajee's bonus and promotion offers are subject to specific terms. Each bonus has its own wagering requirements, validity period, and game restrictions.

• The welcome bonus is available to new members only and can be claimed on your first deposit.
• Once a bonus is claimed, wagering requirements must be met within the specified time limit.
• Bonus balance may not be valid for all games — a specific list of eligible games applies.
• Multiple bonuses cannot be used simultaneously unless specifically stated.
• Withdrawing before the bonus wagering requirements are met will result in the bonus being cancelled.
• Hiajee reserves the right to modify or cancel any bonus offer.

Separate terms apply to free spins, cashback, and reload bonuses. VIP Program benefits are governed by a distinct policy, available in full on the VIP page.

6 Fair Gaming & RNG Policy

Hiajee works exclusively with licensed and certified game providers. All our games use Random Number Generator (RNG) technology, which is regularly audited by independent third parties.

In accordance with hiajee's Terms and Conditions, the RTP (Return to Player) percentage for each game is clearly displayed in the game lobby. Players have the right to check the details of any game.

• Live Casino games are hosted by real dealers and broadcast live.
• Sports Betting odds are updated regularly and will not change once a bet has been accepted.
• If a game is left incomplete due to a technical error, hiajee will provide an appropriate resolution.

7 Prohibited Activities

The following activities are strictly prohibited on the hiajee platform and will be considered a violation of these Terms and Conditions:

• Creating or operating more than one account.
• Abusing the bonus system or engaging in bonus arbitrage.
• Registering using a false identity or fraudulent information.
• Attempting to hack, spread viruses, or compromise the security of the platform.
• Attempting to influence game outcomes by colluding with other players.
• Using automated bots or software to play games.
• Using the platform for money laundering or any other illegal purpose.

8 Account Closure & Suspension

Hiajee reserves the right to suspend or close any account for any reason, though this is most commonly due to security concerns or rule violations.

• If you wish to close your account yourself, please contact our support team.
• Self-exclusion and cooling-off options are available as part of our responsible gaming tools.
• Any valid balance remaining at the time of account closure may be withdrawn.
• If an account is closed due to a rule violation, any bonus balance and associated winnings may be forfeited.

If you wish to dispute an account closure, please email support@hiajee.net. Our team will review the matter within 48 hours.

9 Limitation of Liability

Hiajee is committed to delivering the highest standard of service on its platform. However, hiajee's liability is limited in the following respects:

• If a game is interrupted due to loss of internet connection.
• When a transaction is delayed due to a fault on the part of a third-party payment gateway.
• If a loss occurs due to an unexpected technical error or server downtime.
• If account credentials are compromised due to the player's own negligence.

Hiajee is not liable for any financial losses arising from gaming. Gaming is an entertainment activity, and the risk of financial loss is always present.

10 Changes & Updates to Terms

Hiajee reserves the right to modify, amend, or update these Terms and Conditions at any time. For significant changes, notice will be sent to your registered email address or posted on the platform.

Continued use of the platform after updated Terms and Conditions are published will be considered acceptance of the new terms. We recommend reviewing this page regularly.