Welcome to the Hiajee Help Center

Whether you're new to online gaming and betting or a seasoned player — questions are always part of the game. hiajee believes a player truly enjoys the platform when they understand how it works. That's why we built this Help Center: a step-by-step, plain-language guide to everything you need to know.

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How to Create a New Account

Signing up on hiajee is simple and completely free. Your account will be active in just a few minutes. Follow the steps below:

  • Click the "Register" button in the top-right corner of the hiajee website.
  • Enter your mobile number or email address and set a strong password.
  • Verify your number with an OTP.
  • Fill in your basic personal details — name, date of birth, and address.
  • Read and accept the terms and conditions, then click "Complete".

After creating your account, you'll receive a welcome message on your first login with full details about your first deposit bonus.

Important: hiajee is strictly for users aged 18 and above. During account verification, make sure the details from your National ID or passport are entered correctly.
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Deposit Methods

Hiajee offers multiple local payment options designed for users in Bangladesh. You can deposit in seconds via popular mobile banking services like Mobile Pay, Nagad, and Rocket.

  • Mobile Pay: Go to Send Money, transfer to the designated number, and include your reference number.
  • Nagad: You can also transfer funds the same way from the Nagad app.
  • Rocket: Depositing via DBBL Mobile Banking is quick and straightforward.
  • Bank Transfer: Direct bank transfer is also accepted for larger amounts.

Your balance usually updates within 1–5 minutes after a deposit. If there's any delay, please reach out to us via Live Chat.

How to Withdraw Your Winnings

Withdrawals on hiajee are fully transparent. Once your account is verified, withdrawal requests are typically processed within 24 hours. A few things to keep in mind:

  • KYC verification must be completed before you can make a withdrawal.
  • Withdrawals will be processed to the same payment method used for the deposit.
  • Wagering requirements must be met before withdrawing winnings earned from a bonus.
  • The minimum withdrawal amount is ৳500 BDT.
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Learn About Bonuses & Promotions

Hiajee regularly offers attractive bonuses for its members. New members receive a special welcome bonus on their first deposit, along with weekly cashback, reload bonuses, and promotional offers tied to special cricket or football matches.

Every bonus comes with its own terms — including wagering requirements, expiry dates, and maximum bet limits. It's a good habit to read through those conditions before claiming a bonus. hiajee always wants you to make fully informed decisions.

What to Do When You Face a Technical Issue

Occasionally, a slow internet connection or device issues can cause pages to fail to load or games to freeze. Start by refreshing your browser and clearing the cache. If the problem persists, follow the steps below:

  • Try opening the site in a different browser, such as Chrome or Firefox.
  • Switch your connection — try moving from Wi-Fi to mobile data, or the other way around.
  • Take a screenshot of the issue — it helps the support team understand the problem faster and get it resolved sooner.
  • Reach out via Live Chat and provide your account ID along with a description of the issue.
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Keep Your Account Secure

Keeping your hiajee account secure is essential. A few simple habits can significantly reduce the risk of your account being hacked or accessed without your permission.

  • Use a mix of uppercase letters, numbers, and special characters in your password.
  • Never reuse a password from another site here.
  • Keep two-factor authentication (2FA) enabled on your account.
  • Avoid logging in on public Wi-Fi networks.
  • Do not close the browser without logging out first, especially on a shared device.

Hiajee will never ask for your password or OTP via email or message. If you receive such a request, it may be a scam — report it to our support team immediately.

Responsible Gaming

Hiajee believes gaming should be fun, not stressful. That's why we encourage all our members to play responsibly. If you feel your gaming habits are getting out of control, you can set your own limits:

  • Set a daily or weekly deposit limit.
  • Take a temporary break from your account (Self-Exclusion).
  • Feel free to contact our support team whenever you need — we're always ready to help.